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|FAQ|

1) How to make payments on-line?

2) Are the shelving/racking made of stainless steel?
-> No. Material used is mild steel, either chrome-plated (wire shelving only) or powder-coated.
-> Black /Silver-Black boltless rack - scratch resistant surfaces.

3) Where are they manufactured in?
-> Chrome/Grey wire shelving - Japanese design, manufactured in China.
-> Black/Silver-black boltless rack - European design, manufactured in China.
-> Our supplier also supplies racking/shelving to many other countries in Europe and America.

4) Will the metal structure rust?
-> With proper handling and maintenance, the racking/shelving will not rust.
-> The racking/shelving are not made of stainless steel. Hence, it will rust if the coating (chrome plating/powder-coat surface) is being damaged by deep cuts, scratches, dents from knocks.
-> Chrome-plated wire shelving - require maintenance as the surface may oxidized over time. Can be wiped off using cloth.

5) What racking/shelving is suitable for residential/commercial?
-> Both Wire Shelving and Boltless Racking are suitable for residential/commercial usage. Our products are classified according to the different weight capacity (150kg, 250 kg and 400kg).

6) Can each decking really withstand the weight load as what the UDL stated?
-> Yes. It can withstand the given UDL as long as the weight of the object is being evenly spread out across the decking. At no point of time should the weight of the load be focused at the middle of the decking.

7) Do the racking/shelving of length 1500mm/1800mm has the same weight load per level as the rest of the dimensions?
-> No. As the length of the racking/shelving increases, the Uniformly Distributed Load(UDL) capacity of it decreases (less around 50-100 kg/level). A good practice is to place heavier things on both sides and lighter things in the center. (Refer to diagram).

8) What are the differences between the different models of boltless racking?

9) What are the delivery and installation charges?
-- Charges:
-> A) Delivery and installation is free for set items with total purchase of $150 or more.
-> B) Delivery and installation charge if total purchase is less than $150: $30 (w/o installation) per item or $50 (with installation) per item.
-> C) Additional delivery and installation charge for location within CBD/Town area: $20 per trip, on top of the basic delivery charge (if applicable).
-> D) Delivery after office hours: $30 surcharge on top of basic delivery charges (if applicable).
-> E) Changes in racking dimensions on site upon delivery and installation: $50 surcharge on top of the basic delivery charge (if applicable).
-> F) Adjustments after delivery and installation: $50 surcharge per trip.
-> G) For any changes in delivery dates, dimensions or quantity, please inform us 2 days in advance before the agreed date of delivery.

10) Is there any warranty?
-> 1) 1 year warranty from date of delivery will be provided for factory welding defects on metal parts only. It does not cover wear and tear for all other parts.
-> 2) For wire shelving, there will be a lifetime plastic clips replacement.